Front Office
Prospect and Inquiry Management
- System allows to input prospect details, schedule meetings and consultation, convert the prospect to client, and convert an inquiry in to a case with just few clicks.
Contact and Client Management
- Extensive contact management tool.
- Manage all contact information such as their cases, appointment/consultation, documents, related contacts, portal activity etc. in single view.
- Manage multiple contacts in single screen.
- Automate client interaction with chat, SMS/MMS, emails and associated templates.
- Keep track of all client interactions and their case details.
- Nurture passive clients with relevant information about their cases, dates, and reminders etc. which can be automated.
Appointments and Advanced Calendaring
- Schedule appointments and sync up with your team calendar.
- See all the appointments for all the members at a glance.
- Automate appointment setting with Text/SMS messaging
Keep track of all client interactions and their case details.
- Sync up all the contacts, calendar and emails from Gmail, exchange, outlook, yahoo, AOL etc.
- Integrate team calendar with one master google account and sync it up automatically.
Case Management
Case Creation from Inquiry
- Create case from the enquiry details already gathered.
- Automatically generate client portals.
- Automatically send out client invitations to connect and complete their profile questionnaires to minimize data entry for the case work.
Immigration Forms Engine
- Accurately and automatically fill the immigration forms with form engine and custom questionnaires.
- Maintain your filed case forms by each case securely
- Maintain your client case/s history and related documentation at one place
Complete USCIS Forms
- Custom forms can be added to form engine to automate form filling.
- Custom forms can be of any case type, immigration or otherwise.
- Automatically populate the custom forms from the questionnaire data that can be filled by your clients or applicants.
Smart Questionnaires
- Customize questionnaires if you need it. Our smart questionnaires fill all case forms related to selected case type.
Secure Document Management and Sharing
- Upload documents to client contact or case
- Share the documents with clients
- Allow clients to upload and share the documents with you on their portals.
Document Checklists
- Customize document checklist for any case type.
- Clients see the checklist and upload document against each item from their portal.
Case Timer and Integration with Billing
- Case Timer and Integration with Billing
- You can switch between cases and our intelligent timer will keep track of each case time separately and bill the time appropriately to the corresponding client.
- You can preset the hourly rates for case workers and have them track the time if you choose to.
- Non-billable time also can be tracked for each case.
Custom Case Types
- Use our global case types or create your own custom case types.
- Case type can have one or more USCIS or custom forms, templates, document checklist, billing and custom to dos.
- Every item needed to be completed for the case is automatically created and can be assigned.
- Custom case type can be assigned to any client case to use the work flow, templates, forms and questionnaires created for the custom case type.
Case Workflows and Automated Tasks
- Use standard work flow, or create your own work flow.
- Assign work flow to custom or standard case types.
Integrated Notes
- Maintain all notes related to client and their cases in one place..
- Accessible from any screen.
- Multiple users related to case can contribute to notes, from inquiry, to consultation, and while case progresses until its closure.
- Notes with attachment.
Customizable Templates
- Customize templates with automatic filing of system questionnaire fields, or custom defined fields.
- Once created, any template can be assigned to any case type. Finalized documents are automatically generated with case data.
- No limit on how many custom templates you can create.
- Embed your company logo and other details to formalize the document.
- Generated documents will have PDF and MS Word version to modify further if needed.
Case Assignment Management
- Assign case to attorney or paralegal as required, and share gathered case related documentation seamlessly.
- Track case progress.
- Transfer case from one team member to another.
Paralegal and Office Admin Modules
- Add and manage paralegal or admin staff.
- Provide access to specific cases or modules to the admin or paralegal staff.
- Track activities of staff.
- Track progress and issue instructions to staff.
Document Assembly
- Assemble all case documentation in one big file that can be archived for future reference.
- Assemble various documents that need to be filed as required, with required sequence.
Case Archival and Safe Keeping
- Maintain filed case documents securely.
- Create reminders from completed cases and documentation for future action and to-dos.
Communication
Communication Hub
- Communicate privately with clients, applicants, petitioners, related parties etc. and maintain records
- Communicate about case at hand with clients and maintain records
- Maintain record of communication with staff about cases, assigned tasks and meetings.
Secure Client Portals
- Provide each client their own immigration portal.
- Allow clients to maintain their profile data, upload documents and communicate directly with you on their related cases from their client portal.
- Allow the clients to retain their portal access for more case work in future.
- Assign client portal based on the client needs.
- Standard single or multi case portal
- Advanced portal with communication, appointments and more
- Self-serve portal to allow clients generate forms in some cases.
- Employee portal for work visa clients with timesheet, and assignment management.
Reminders and Alerts
- Reminders for case dates, deadlines, visa dates, passport expiry, LCA dates and other events for each case or client as per your requirements.
- Set up your own custom reminders to get notified via email and/or SMS.
- Set notifications to be sent to your clients, petitioners or applicants automatically as per your requirements.
- Visa bulletin dates updates automatically and related case status updates and notifications.
- Automatic notification to clients for case or document expiry rules, and more.
- Extensive notification, and reminder/alert system for various needs.